How Can We Help You?
Welcome to Simube Support. Whether you need the latest firmware, troubleshooting tips, or warranty assistance, we are here to get you back on the track.
📥 Downloads & Drivers
Get the latest firmware, DDU upgrade patches, manuals, and software releases.
Go to Downloads📦 Track Your Order
Check the real-time shipping status and tracking updates for your package.
Track OrderFrequently Asked Questions (FAQ)
Q1: My telemetry display is not showing data in SimHub. What should I do?
A: Please ensure that you have installed the latest version of SimHub and that the device plugin is correctly enabled. Double-check all USB and data cable connections. If data still fails to output, please contact our support team for a dedicated configuration guide.
Q2: Where can I download and update the firmware?
A: Please visit our Download Center to get the latest firmware and upgrade packages. Be sure to read the release notes included in the package carefully before updating.
Q3: Which mainstream wheelbase brands are compatible?
A: Our hardware is designed with standard interfaces, offering seamless compatibility with mainstream sim racing brands such as Fanatec, Simucube, Moza, Simagic, VRS, and more. Please check individual product pages for specific compatibility details.
Q4: How do I troubleshoot power or connection issues?
A: Always use original or standard high-quality cables (such as USB-C cables). Avoid using unpowered third-party USB hubs to prevent voltage drops that may cause peripheral malfunctions.
Q5: What information should I provide when contacting support?
A: To help us resolve your issue quickly, please email sale@simube.com with your Shopify Order Number, a detailed description of the issue, and photos or a short video demonstrating the problem.
Still Need Help?
Our technical support team is ready to assist you. We typically respond within 24 hours (Monday to Friday).
📧 Email us directly at: sale@simube.com
