Thank you for shopping with SIMUBE! We are committed to delivering your sim racing gear as quickly, safely, and efficiently as possible. Please read our shipping policy below to understand how and when your order will be delivered.
1. Global Warehouses & Fulfillment Strategy
To ensure fast and reliable delivery worldwide, SIMUBE operates multiple fulfillment centers strategically located across key regions:
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European Union Warehouse (Czech Republic): Serves customers across the EU with fast local dispatch.
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United States Warehouse (Boston, MA): Serves customers across the United States.
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China Headquarters Warehouse: Handles new product releases, pre-order items, backorders, and shipments to the rest of the world. We are continuously expanding our global warehouse network to cover more countries.
2. Order Processing Time
- Standard in-stock orders are typically processed and dispatched within 1–2 business days (excluding weekends and public holidays).
- Pre-order items or newly released hardware will ship according to the specific estimated release/shipping date indicated on the product page.
- Once your order has shipped, you will receive a confirmation email containing your tracking number.
3. Estimated Shipping Times & Rates
Shipping costs and delivery times are calculated automatically at checkout based on your delivery address and item availability.
| Destination |
Fulfillment Location |
Estimated Delivery Time |
| United States |
Boston, MA Warehouse (or China if out of stock locally) |
3–7 business days (Most orders arrive within 1 week) |
| European Union |
Czech Republic Warehouse (or China if out of stock locally) |
2–6 business days (Next-day delivery available for select regions) |
| Rest of the World |
China Headquarters Warehouse |
5–12 business days (Depending on local carrier efficiency) |
Note: Delivery times are estimated and commence from the date of shipping. While we strive to meet these timeframes, unexpected delays caused by customs clearance, peak holiday seasons, or severe weather conditions may occasionally occur.
4. Customs, Duties, and Taxes
At SIMUBE, we want to provide a worry-free shopping experience:
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Duty-Free Shipping (Most Countries): We proudly cover the customs duties and import taxes for the vast majority of our global customers—whether your items ship from our local US/EU warehouses or our China headquarters. You will not face unexpected fees upon delivery.
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Exceptions for Specific Countries: Certain countries have strict customs regulations and have officially removed tax exemptions for small parcels (e.g., Brazil, Turkey, Mexico, etc.). Customers in these regions may still be subject to local import duties and customs clearance fees, which remain the responsibility of the recipient.
5. Order Changes and Cancellation
Once your order has been packed or handed over to the courier/shipped, it cannot be intercepted or canceled. If you need to modify or cancel your order, please contact our support team at sale@simube.com as soon as possible before shipment.
6. Customer Responsibilities & Delivery Exceptions
Successful delivery relies on correct information and customer cooperation. Please note the following policies regarding delivery exceptions:
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Customs Clearance Cooperation: If a package is held by customs requiring local clearance or tax payment (applicable in non-exempt countries), it is the customer's responsibility to assist the local courier/customs in a timely manner. If a package is returned to our origin warehouse due to a failure to cooperate with customs, any resulting return shipping costs and re-delivery fees will be borne by the customer.
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Incorrect Address or Contact Info: Please ensure your shipping address and phone number are correct at checkout. If a delivery fails due to incorrect contact details or failure to respond to courier notices, the customer will be responsible for additional re-delivery costs.
7. "Delivered" But Not Received Claims
If the tracking information shows your package has been successfully delivered (e.g., marked as "Delivered" by DHL, FedEx, or local postal services), but you have not received it, you must **contact our customer support team within 30 days** of the marked delivery date. We will open an official investigation with the courier. Please note that courier companies close investigation channels after 30 days, and we cannot offer refunds or replacements for unclaimed missing packages reported after this grace period.
If you have any further questions regarding shipping, please feel free to reach out to us at sale@simube.com.
