At Simube, we engineer our sim racing hardware to the highest standards of performance and durability. We stand behind the quality of our products. All Simube-branded hardware products are covered by our standard limited warranty against defects in materials and workmanship.
1. Warranty Period
Unless otherwise specified on the product page, all Simube hardware products carry a 1-Year Limited Warranty starting from the original date of purchase by the end-user customer.
2. What is Covered?
This limited warranty covers defects in materials and workmanship under normal use during the warranty period. This includes:
- Internal electronic components, PCBs, and microcontrollers.
- Motors, sensors, and mechanical drive assemblies (where applicable).
- Power supply units and standard cables provided in the original package.
3. What is NOT Covered?
This warranty does not cover problems or damage resulting from, but not limited to, any of the following:
- Normal wear and tear, cosmetic damage (scratches, dents, normal fading).
- Misuse, abuse, accident, unauthorized modification, or improper installation/operation (e.g., failure to follow operating instructions).
- Damage caused by using third-party power supplies, unapproved accessories, or incorrect voltage.
- Products that have had their serial numbers or warranty stickers removed, altered, or defaced.
- Force majeure (e.g., damage caused by natural disasters, lightning, floods, etc.).
4. How to Claim Warranty Service
If you believe your product is defective and eligible for warranty service, please follow these steps:
- Contact Support: Reach out to our support team at sale@simube.com with your order number, a detailed description of the issue, and photos or a short video demonstrating the problem.
- Troubleshooting: Our technical team will assist you with troubleshooting. Many issues can be resolved via firmware updates or software configurations.
- Repair or Replacement: If the defect is confirmed to be covered under warranty, we will, at our discretion, either repair the defective product using new or refurbished parts, or replace it with an equivalent item.
5. Shipping Costs for Warranty Claims
During the first 30 days after purchase, Simube will cover reasonable shipping costs for verified warranty returns. After 30 days, the customer is responsible for shipping the item to our designated regional service center, while Simube will cover the return shipping cost of the repaired or replaced item back to the customer.
6. Contact Us
If you have any questions regarding our warranty terms, feel free to contact us at:
Email: sale@simube.com
